Original: Help and Contact
1der1
New ways to get new Clients
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Help and Contact
Please inform our Support, if you still need help after reading the help pages:
Support
Remove nickname...
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List of support answers
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Please check Windows system files: Go to Windows "START", "Run" and enter "sfc /scannow"....
If new install of Internet Explorer is necessary: Windows "START", "Run" and "rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\Windows\inf\ie.inf"...
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FAQ Group
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· Group members can have additional picture medals and information on their nickpages, set by the group starter....
· The connection to and among group members will be much stronger....
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Help - Router Configuration I
Help - Router Configuration I...
To configure the TCP ports, please click in moove Roomancer on "Extras" -> "Options" -> "Service" and then set the TCP ports (usually 9793 and 9795) that you want to use for moove Roomancer....
Set your router to forward all request for the TCP ports you entered to your computer's internal network IP (usually 192.168.0.x). If your router additionally has a firewall, you also need to unblock the respective TCP ports for incoming and outgoing connections....
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Help - Router Configuration
...You need to configure your router 1000 HW (2Wire), the TCP ports 9793 and 9795 need to be opened and forwarded to the internal network IP of your computer....
Under Windows Go to "START" button -> "run" , type in CMD (if that doesn't work, then "COMMAND") in the box and hit enter. A black DOS box will open, at the prompt type in "IPCONFIG" (if that doesn't work, then "WINIPCFG") and hit enter. Note down the result you are given under "IP Address", typically something like 192.168.0.xxx (where the x could be any number), make sure to put down the numbers including the dots inbetween. After you took down the IP Address you may close the black DOS box. 2. Access your router's setup and configure it...
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News
...moove online is the link between chat and reality in a complete and unique way:...
» 3D decoration and avatar dress up fun » moove online is the best way to meet new friends. It's the combination of rich community features with 3D world privacy, that makes moove online so special. You can express yourself on the community pages and in 3D. After finding a match on the community pages, you can decide, how far you go with any kind of social interaction while protecting your privacy. You can always decide between keeping it virtual and making it real. Have fun!...
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Help - Questions & Answers Overview
...Go on an expedition and have a look at "Extras". Under "Tools" you will find the familiar editors for expressions and postures and the tools for painting your room ("Room Painter") and creating a new room ("Room Creator"). But here you can also find the functions that allow you to save("Backup") and restore ("Restore") self-created postures, expressionsand mutations. "Parcel Service Monitor" is a very special showcase: it shows you the progress and "direction" of a file transfer....
Here you can also a find a link to the moove shop where you can download many new outfits, pieces of furniture, add-ons, styles and more for your Roomancer. Your styles will be displayed under "Extras", just click on on a style of your choice and the look of your "Roomancer" will change....
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Help - Community Features Menu
Contacting Other Members And Finding Friends...
Shop and Shop "Over 18"...
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Help - Community Dollars
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C$ can be earned, won, bought, given away and transferred....
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Extern 3D Resources
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Designers can create 3D models for moove online. This is our external link list to 3D Surface, Texture (computer graphics) and tools for Category:3D_computer_graphics. Please pay attention to Copyright. Hint: At the bottom of this page you can find, how developers can make moove online models out of 3D resources. E.g. create your own user colorable outfits, import 3ds Max surface files with our Imp3DS tool (*.3DS -> *.SRF) and much more......
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Avatar Information
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This demonstration was created with the help of the new Software Brand Worlds Tools, the new way to create animated web content. Brand Worlds Tools is the first 3D tool specifically developed for creating rendered web animations. Please click here for a free download of this software developed by moove....
· The website contacts a computer that is running Brand Worlds Tools, for example AvatarCreator. The computer is logged in to moove online at the same time. This way, the community server will recognize the PCs current IP address and pass it on to the website containing the RIA. Brand Worlds Tools has an integrated server component, allowing it to be remote controlled from the website. Based on the information sent by the RIA, Brand Worlds Tools will create a PNG graphic (32 bit resolution, with transparency) and send it to the website....
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My golden cup
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moove online may also be exciting and interesting for people who don’t know about it yet. We have collected some links where you can share your enthusiasm about moove online and moove Roomancer. You can do this by visiting one of the links below and writing a comment or review, or by writing a letter to your local newspaper, for example....
Please note: Just send us the link to the page with your review by using Help and Contact, or send us a hard copy of your published letter or article. This way you prevent overlooking and you get your golden cup....
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CVV2 or CVC2 Card Validation Code
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If your credit card does not have one of the codes, please contact your credit card company to get a new credit card to allow processing your credit card in secure way....
Mail order and telephone order (MO/TO) and other card-not-present transactions have higher fraud rates than face-to-face transactions. When a card's magnetic stripe is read by a point-of-sale (POS) terminal, Visa's Card Verification Value (CVV) or MasterCard's Card Validation Code (CVC) can be verified during the authorization. However, when the card is not present the CVV or CVC cannot be validated. To help reduce fraud in the card-not-present environment, acquirers, merchants, and issuers can use the CVV2 or CVC2 program. Even if a criminal steals a valid account number, they cannot compute the CVV2 numbers since they do not know the mathematical algorithm logic....
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Links for Designer
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Hint: Designer medals can be requested by using Help and Contact. Tools and documentation can be found in our Shop under Developer, in the Community menu section Designer and in moove Roomancer "Extras", "Developer Tools"....
3D Designer Help...
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Help - Give away Gold Membership to a member
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Help - Give away *Premium* package to a member
...Web Reception with Social Hub, optimizing your professional appearance and reputation all over the internet. *Lothar*'s moove Ad Help - Give away *Premium* package to a member Hint: You can get a *Premium* Package for 500,000 C$ with bought C$ fast and easily. Gifted C$ can be used for this, too....
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Help - Decomaker Tutorial Creating Carpets And Decorations
...Tutorial For Creating Carpets And Decorations In moove online "Roomancer" moove online provides a terrific tool called DecoMaker (requires DirectX 9, download is available here ). With the help of DecoMaker you can now easily create carpets and decorations yourself. DecoMaker can be found in the moove "Shop" --> "Developer" tab. To create your own carpets and/or decoration, resources like 3D objects (.SRF) and textures (.JPG) are needed. You create them outside DecoMaker using a 3D software and your favourite paint program (not provided by moove). Of course it's easiest if you use existing moove SRF files. You find them in the corresponding moove/ART/SRF folder. You can freely use moove’s SRF files for your own creations within moove “Roomancer”. If you want to use SRF files provided by 3rd parties however, make sure to ask the respective author(s) for their permission before you start using them. 3rd party developers often start their file names with abbreviations so you can recognize them more easily (like for example em_…..srf , SQ_…..srf , MrZ…srf, MW_…srf, IR_…srf and so on, these files are not by moove)....
www.moove.com/help_advanced/decomaker.htm - 16k - Text Cache - Similar pages
Satisfied Members
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CarlDompierre Moove's Interface is the greatest 3D Personal Program ever created: Not only it allows one to have his/her own 3D House, with the possibility of creating any number of Rooms, to design the entire room itself, and to furnish them with all sorts of items, it also brings the same limitless possibilities with one's own "actor/actress" (character), and with postures and facial expressions... Everything can be edited by the user! It would be absolutely impossible to describe all the possibilities, tools, and options that are available with this Moove Interface (the program itself). In addition to that, it offers interaction with others by 3D Visits. All that in a program that runs marvelously without any special graphic cards! Moove is simply incredible! *henry54* As I approch my first year here at moove I want to Thank everyone :) My experiences are high on my lifes memories list, from the wonderful friends, the skills I have learned and am still learning to the frustrations. When I joined moove I had no idea what to expect...WOW... was I ever surprised in such a possitive way, where else can someone meet people from all over the world, develop close friendships, create your own personal home, learn skills on a daily basis all while having fun!!! My Heart and Thanks to all, moove is indeed a magical place....
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Technical service
...Thank you very much for your message, when the Repair help and the manuals below don’t help you. In case of technical problems please add an exact description and the received error messages....
Regarding membership please login and use "Membership Status" or contact sales@moove.com providing your nickname and password. Remove nickname deletes your profile and unsubscribes....
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Support answers
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or Vista or Windows 7: Reinstall or repair Internet Explorer (http://windowshelp.microsoft.com/Windows/en-US/help/8038f9ac-9bf9-4809-8d75-fc42818d8af71033.mspx)...
Please check Windows system files: Go to Windows "START", "Run" and enter "sfc /scannow"....
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Help - Repair
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Reduce moove online fee
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moove online not only offers free membership but free virtual real estate as well. On top of that there are many advantages for gold members. moove now starts a special action: For every member getting gold for the first time you get a free month of gold, if you invited the member - start collecting a lot of gold now! Invite your friends and enjoy together :-) Medals and Reductions...
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Help - Give away Gold Memberships
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Help - Give away *Premium* package
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Help - Representation of your shop
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· Every page is searched for MPZ files and further pages (shop pages)....
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Help - Community Server notification
...Web Reception with Social Hub, optimizing your professional appearance and reputation all over the internet. *Lothar*'s moove Ad Help - Community Server notification These notifications let you show what you are doing and let you see what is going on. You can use Profile and Privacy to Show Login and to Get Login and Activity Notifications. Only if sender and receiver have both enabled the related setting, these notifications will be sent. Please allow "Telegrams (Messages from Community Server)" in the moove Roomancer browser menu "Extras", "Options", "General". "Browser: <Nickname>" means, that this member is requesting the main community page. All members having this member as a buddy can see it, if the settings are enabled. This way you can see, that someone is possibly looking for contact - for instance after a longer meeting in Roomancer with only room activities. Members "Still without Buddy" may like to become buddies....
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Help - moove online fees
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Help - Recommendations for membership
...Web Reception with Social Hub, optimizing your professional appearance and reputation all over the internet. *Lothar*'s moove Ad Help - Recommendations for membership moove online not only offers free membership but free virtual real estate as well. On top of that there are many advantages for gold members. moove now starts a special action: For every member getting gold for the first time you get a free month of gold, if you invited the member - start collecting a lot of gold now! Invite your friends and enjoy together :-)...
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Help - Get Started
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Help - Tips & Tools for 3D Designer - PDF Document
...We have put our moove online help files in PDF format also....
Right click on the link: http://www.moove.com/help_advanced/designer01.pdf...
Contact...
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Info - Online status - Web mode
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If you are in Web mode and can't have visitors, you can usually solve this by forwarding ports in your router. Please search for your router model. If you find your router model, everything should be easy. Just follow the pictures. If you need extra help feel free to send us your router model, usually name & number. More information:...
· A router logs into the Internet and owns your IP. You have to adjust the router in order to lead connections from the router to your PC, even when there is only one PC....
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Help - FAQ Community
moove online - Help - FAQ Community...
In order to use your 3D house you need to download the free 3D software "moove Roomancer". On the left side of the community page please click either on "Get 3D home" or open this link directly and follow the steps to download and install the free 3D house....
Yes, your 3D rooms (the 3D software "moove Roomancer") is not dependant on a server and is installed on your own computer, therefore your house can also be used offline....
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Help - FAQ Premium/Teams
...14. Is there any other way for my team members and me to show that we are a team?...
16. What format does the picture medal/the coat of arms need to have and how do I get it to show up on my nickpage?...
By buying the premium package, you will get a special trust bonus and receive a special status in the moove online community....
www.moove.com/help_advanced/FAQPremium01.htm - 28k - Text Cache - Similar pages
Help - Community Features Overview
...Contacting Other Members And Finding Friends...
Members "under 18" - without confirmed adulthood - cannot visit members and club rooms that are only accessible to those "over 18". Adult members can confirm their age by clicking on the "under 18" link at the top of the community page, at their own risk. Please also note the moove Terms of Service about this....
Via the "Visit & Chat" list in the moove online community you can quickly find other members for visiting, chatting and showing your house. Just click on the button at the top of the navigation bar to the left. The page that opens will show members that are online at that moment - picked according to the preferences you entered earlier....
www.moove.com/help_advanced/5communityfeatures.htm - 11k - Text Cache - Similar pages
Help - TOS Public Clubs
...At the time being, moove provides the moove online members with moove-owned rooms - so called "public clubs/rooms" - that are free of charge and meant for meeting and chatting. These public clubs/rooms are part of a moove house and the same technical rules apply to this house as to any house run by moove online members. This means that the public clubs/rooms will not appear on the community page if the respective owner is not logged in. moove reserves the right to open or close the clubs/rooms at any given time. The clubs/rooms may also be used for testing purposes by moove employees at certain times....
Members visiting the public clubs/rooms (as with any other rooms) oblige not to converse in a manner that can be viewed as harmful, threatening, abusive, harassing, defamatory, hateful, racially objectionable, or otherwise unlawful. Unfortunately, as in any other social environment, there will always be people who seek their personal enjoyment in harassing and disturbing other members. moove will not tolerate this kind of behavior. We will always try to contact such members first and do our best to give them a second chance. If the harmful behaviour persists, however, moove reserves the right to enforce a temporary or permanent ban from any or all public rooms. To be able to verify any such harmful behaviour, moove is keeping copies of the logfiles of the public clubs/rooms.
www.moove.com/help_advanced/agreement_public.htm - 7k - Text Cache - Similar pages
Help - Backup
...You are probably aware of this problem: You use moove Roomancer and constantly keep adding new things that you created or imported. Example: You want to create a backup of your moove Roomancer installation because you installed moove Roomancer on another computer and want to transfer the files from your previous installation to your new installation....
2. What do I have to consider before creating a backup and what exactly can I back up?...
www.moove.com/help_advanced/backup.htm - 15k - Text Cache - Similar pages
Help - Business Club
...Diamond Clubs are kept by Gold members who use moove online to find business contacts, to advise people, or to sell goods directly. Diamond Clubs can be visited by paying and by free members as well. Business Club rooms are kept by Premium Package owners and members with annual Gold Membership who use moove online for business purposes. Business Clubs can be visited by paying members only....
Contact
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Help - FAQ moove online
...17. I have more questions concerning Free Membership, and Gold Memberships. What should I do?...
moove online is your first very own, freely customizable 3D world on your computer! This world only belongs to you. You have an unlimited number of 3D rooms that you can always create anew. You alone control access to these rooms and can maintain your privacy. You can easily paint your rooms, furnish them with usable furniture, and decorate them with your own pictures and graphics. Visit our free shop to download new items for your 3D rooms. The unique Actor Studio allows you to easily create your very own 3D actors (avatars). The actors' gestures and movements are completely life-like and natural - the actors can laugh, kiss, hug, walk around, jump, pull faces, and execute many more interactions and actions. All members can visit each other, chat, show their rooms, and much more!...
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Help - Housepage Info
...Who doesn't have this problem? You're having nice visitors and what happens? A new visitor comes in and then "everything" slows down!...
That is, all moove members install the moove software and the own house on their computer....
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Help - Firewalls
3D Chat World - moove online - Help - Firewalls...
Firewalls protect the computer. And a function of them is to prevent contacts from the Internet. When you want to be visited by other members in your house on your computer, then you need to add an entry in your firewall which allow this kind of contact....
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Help - FAQ Bonus
...New members who feel that a Gold Member or premium member has taken care of them and explained everything to them especially well, can give out bonus points to this "especially helpful member"....
As soon as the new member buys a Gold Membership, the "most helpful member" will receive 30 bonus points and the bronze bonus medal....
As soon as you have more than 100 bonus points. Example: Four members have entered you as the most helpful member. Accordingly, you will receive 120 bonus points and the silver medal. Have a look at the bonus medals here....
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Help PDF Document
moove online Help PDF Document We have put our moove online help files in PDF format also....
http://www.moove.com/help_advanced/moove_help.pdf...
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Help - Housepage Help
Housepage Help...
moove now gives you the chance to create your own housepage, where you can offer furniture, items, decorations and outfits for download - downloadable just as comfortably and easy as in the moove shop....
The following HTML source code shows how to turn your own housepage into a download page in the design of and with same functions as the moove shop....
www.moove.com/help_advanced/housepage_help.htm - 12k - Text Cache - Similar pages
Help - HTML-Code MPZ Files
...Copy the code from the following table and add it to your HTML file. Of course you need to complete it with your part of the source code, for example by adding more text and pictures - just like you usually create websites. After that you change the name of the picture and the path that points to the MPZ file:...
The line (img tag) where you change the file name (picture) and the path to the MPZ file can of course be used as often as you want if you are offering more than one MPZ file for download. As in the moove shop, clicking on the preview picture will start the download and automatic installation of the MPZ file....
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Help - moovePack Tool
...The moovePack tool allows you to easily offer your self-made actors, furniture, outfits, and decorations to other members. This tool automatically packs all necessary files into an MPZ package, which can be easily embedded into your website. Your site's visitors will be able to download and install this file with just one click. Please read the general notices and instructions for packing other files with the moovePack tool....
www.moove.com/help_advanced/moovepack.htm - 14k - Text Cache - Similar pages
Help - My 3D World
...This world belongs solely to you and you don't have to share it with others. You alone control what happens in this world....
You can decorate your rooms with your own pictures and graphics. You can also add pieces of furniture that can be used by your actors....
Integrated editors allow you to change your room as much as you like. For example you can paint your rooms, add reflecting walls, change the lighting, and so much more. Explore all the possibilities!...
www.moove.com/help_advanced/My_World.htm - 6k - Text Cache - Similar pages
Help - Other view of my Profile
...Open your own nickpage, click on "Other view of my Profile" and enter the name of a member and decide how you want to view your profile from the other member's point of view:...
Contact
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Help - Premium Package/Gold Membership
...Signing up for business and member clubs...
Also see: FAQ Premium and Team page...
Automatically receiving 100 extra Community Dollars a day - sign up today and don't waste any community dollars!...
www.moove.com/help_advanced/premiumpackage01.htm - 15k - Text Cache - Similar pages
Help - Forming Teams
...This way, team founders - members with a special trust status - and team members can tell anyone else: We have a special connection to each other, we are bound by a special friendship. This is indicated by medals on the nickpage and, if you wish, by a shared team picture on the nickpages of all team members. Team founders and team members can receive a special status within the team by being assigned a special title....
www.moove.com/help_advanced/teams01.htm - 5k - Text Cache - Similar pages
Help - Member Club
...Many moove online members with Premium Package or annual Gold Membership can open Member Club rooms about a specific topic. They offer their clubs for visits, nice chats and of course for finding information about the displayed theme. There are numerous themes available, mainly about the owner's hobby and general interest. Often theme club owners engage socially and are happy when they can help the user with information about the theme. Members with Gold Membership can also open a Diamond Club room for private purposes- Diamond Clubs can be visited by paying and free members as well....
www.moove.com/help_advanced/themeclub01.htm - 5k - Text Cache - Similar pages
Help - Creating Outfits
...The Actor Studio needs outfit files for creating and exchanging body parts, pieces of clothing, faces, etc. The big advantage of this technology: The outfit files are transmitted automatically - this means no "red robots" anymore! The other users will see the outfit, but they won't be able to use it themselves. This transfer is optimized for broadband users (e.g. DSL), and may therefore take longer with slower connections. You can also offer the file for download and give permission of "wearing" your self-made outfit, meaning there will be no need for the automatic transfer. Offering the file for download: The outfit file is already pre-packed; nevertheless it is recommended to process it with the moovepack tool into a mpz.file. This will enable the outfit to be downloaded automatically: it will be immediately available for use in the Actor Studio. You can download the moovepack.exe in the shop. Please contact support@moove.com if you wish to use the digital signature feature to sign your work. In this case we need a personal ID (e.g. a copy of your driver's licence, etc....
www.moove.com/help_advanced/tutorial01.htm - 23k - Text Cache - Similar pages
Help - Router Configuration - UPnP
...If you have on your computer the operating system Windows ME or Windows XP and your router supports Microsoft's UPnP (Universal Plug and Play)and it's enabled in the router configuration, then with help of a script file you can configure your router with one click, that the moove ports will be forwarded automatically (port forwarding) and moove Roomancer is not in web mode anymore, as long as the moove Roomancer ports won't be blocked by a firewall, a proxy or a network. Router of the new generation (and partial older too - ROM Update) have in many cases Microsofts UPnP. Using the following VB Script the moove ports will be automatically entered in the router and on the computer you have run moove Roomancer the ports will be forwarded:...
Router needs to support UPnP and UPnP needs to be enabled on the router (by default it's not enabled on all router models - if it's not enabled, then first you need to open the router configuration menu and then UPnP must be enabled)...
www.moove.com/help_advanced/upnp.htm - 6k - Text Cache - Similar pages
Medals - Bonus
...New members can name any member (full members and premium members) as the most helpful member. If you are named as the most helpful member, you will receive so-called bonus points. The first time you are named, you will receive 30 bonus points and the bonus medal. For any further mention you will again receive 30 points each. Depending on your number of bonus points the medal's color will change - until you have 1400 bonus points and will receive the bonus medal with twelve diamonds. Especially helpful members will soon have this beautiful medal decorating their nickpages....
Contact...
www.moove.com/medals01_bonus.htm - 5k - Text Cache - Similar pages
Medals - 3D Designer
...If you want to become an 3D designer, you can find many tutorials and descriptions in the shop. Just visit the shop and click on "Developers" to see a list of help pages. You will also find many tools for adding your own 3D objects and making decorations. As a premium member, you will even get the chance to offer your actors, decorations and other items for download BEFORE the visit. This way, you and your visitors will be able to chat without being interrupted by downloads. Contact...
www.moove.com/medals01_Designer.htm - 4k - Text Cache - Similar pages
Medals - DOORS & Tools Programmer
...If you are an actor designer or 3D programmer, you can find many tutorials and descriptions in the shop. Just visit the free moove shop and click on "Developers" to see a list of help pages. You will also find many tools for adding your own 3D objects and making decorations. As a premium member, you will even get the chance to offer your actors, decorations and other items for download BEFORE the visit. This way, you and your visitors will be able to chat without being interrupted by downloads....
Contact...
www.moove.com/medals01_doorsProg.htm - 4k - Text Cache - Similar pages
Medals - Member Club
...Many moove online members with premium membership open rooms about a specific topic. They offer their clubs for visits, nice chats and of course for finding information about the displayed theme. There are numerous themes available, mainly about the owner's hobby and general interest. Often theme club owners engage socially and are happy when they can help the user with information about the theme....
Contact...
www.moove.com/medals01_memberclub.htm - 4k - Text Cache - Similar pages
Medals - Pages That Mention Your Nickname
...If you are especially committed, more and more links will appear on your nickpage, for example if you create your own actors or help pages, organize events in moove, or participate in the various contests. These activities and frequent mentions are additionally indicated by the "Surfer Medal". If you have more than three mentions, you will even receive the "Golden Surfer Medal" on your nickpage....
Contact...
www.moove.com/medals01_surfer.htm - 4k - Text Cache - Similar pages
C@ndi's Treats
...Valentine freebies to sincollections chains for Male and hearts for females lol enjoy and thnakyou and danke for looking...
» New Outfits and New hair in time for Valentine...
www.moove.com/moove_news01/html/candy.htm - 21k - Text Cache - Similar pages
Brand Worlds Press Information
...To draw attention to a website, the information on display has to be entertaining and easily accessible. Interactive web applications that don’t have to be installed will direct the interested visitor. Creating such applications has been difficult so far. Brand Worlds makes the creation of such web animations much easier....
Afterwards, the single pictures have to be organised and the final product has to be created with the cooperation of graphic designers and software developers – a time-consuming and expensive process, also in regard to the required software and tools. The new revolutionary Brand Worlds Tools allows you to easily and quickly create non-expensive animations, for example in a Rich Internet Application: http://www.brandworlds.com/demo5.html...
www.moove.com/pressbwt0605.htm - 8k - Text Cache - Similar pages
Shop - Help
...With one click on a package e.g. an actor, the moove Downloader opens automatically to download and import the package into moove Roomancer. However, this will only work with Microsoft ActiveX technologie....
The firewall has to be configured. moodl.exe (moove Downloader) has to be added in the firewall settings and Internet access has to be allowed. Please note the firewall settings for moove Roomancer. A description on how to configure your firewall can be found at http://www.moove.com/help_advanced/firewalls.htm...
When using AOL software there might be some problems, since some AOL servers do not execute the required transmission protocols. This may cause the downloads in the shop not to work properly. In this case, please contact AOL and request to be connected without the AOL proxy.
www.moove.com/shop_help.htm - 7k - Text Cache - Similar pages
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