Possible problems and solutions:
:Download, just click "Start" on the screen and search the file Roomancer.exe to open it.
Following applies especially, if there are problems related to a specific nickname on a PC - you know everybody has his own rooms even on the same PC:
Roomancer is by design an open system and there are many extensions (tools, actors etc.) available from third parties. In very rare occasions the use of non-moove extensions can make the system unusable. In such cases, before doing a fresh uninstall - install cycle, you may want to try UserDel. This tool allows you to delete a specific user (including all the rooms of this nickname) on your local PC.
Note: This will not affect your community account and data.
Roomancer rooms can be decorated with furniture created by third parties. In rare occasions a problematic piece of furniture can prevent you from entering the initial room (this is usually the last visited room before leaving the system). In such cases the tool RoomDel allows you to reset the initial room to an empty state. Other rooms can be deleted by the moove Roomancer browser menu "House".
In the moove Shop section Misc you can find the FurnitureCheck-Tool to check all installed furniture.
Avoid slow 3D rendering by economical usage of furniture. Choose the optimized moove components.
In the moove Roomancer browser menu "Extras", "Options", "Rendering" you can test another renderer. Please install actual drivers of your graphics card.
Please run the DirectX Diagnostic Tool: Go to Windows "START", "Run" and enter "DxDiag".
Please read about Backup of your Roomancer files,
:System restore, if you have a
Please check Windows system files: Go to Windows "START", "Run" and enter "sfc /scannow".
This will refresh these files. More information can be found at Microsoft Knowledge Base.
moove Roomancer writes special technical incidents into a file.
We need this file to solve technical problems.
After your input at our Support you can
:upload this file easily.
The file content is protected by our Policy and is only visible for moove representatives analyzing it technically.
128 MB Ram or more are strongly recommended. If you have enough memory, you should try to protect explorer windows (and Windows itself) against crashes:
In an explorer for file folders choose option "Launch folder windows in a separate process" after clicking "Tools", "Folder options...", "View".
We suggest regularly cleaning: "My Computer", right click "Local disk", "Properties", "General", "Disk Cleanup...".
Frequent checks of your hard drives are very recommended: "My Computer", right click "Local disk", "Properties", "Tools", "Error-checking".
Particularly unexplainable crashes are often caused by overheating. An inside and an exterior cleaning of the PC with the help of a vacuum cleaner pipe could reduce the problem.
Another common cause of problems is a wrong system time.
Please check support.microsoft and Windows Update.
Last but not least you should check your PC for viruses and trojans. This
:malware often causes unexplainable disturbances:
For your general Internet security we suggest using
:Antivirus. Additionally we recommend a Anti-Rootkit check.
:Spywareon your PC can harm the functionality of your Internet Browser.
:System restore, if you have a
If there are still open questions, please contact us with following information:
Thank you very much for your feedback!
Please inform our Support, if you still need help after reading the help pages: