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Help - Scout Clubs
www.moove.com/help_advanced/scout_info01.htm - 7k - Similar pages

Scout Clubs

Scout clubs are listed in the community navigation bar to the left.
Scouts are particularly committed moove online members that want to help other members find their way around moove online. They listen to other members and help at any time. If members have bigger problems, a scout will redirect them to the respective moove departments:

Questions about the community and the payment system to sales@moove.com or to moove direct and point to the moove help pages, also (http://www.moove.com/help_advanced/help.htm). In case of technical problems they shall redirect questions to support@moove.com.

A scout should be familiar with moove, interested in helping newbies, at least 14 years old, a member for more than eight weeks.The scout starts off with the bronze scout medal and receives an initial number of 50 points.
Depending on the number of points the color of the medal will change. For every member that recommends that scout as very helpful, the scout will receive 30 points.
If the scout has 100 points, he/she will receive the silver scout medal. If he/she has 200 points, the Gold scout medal will be awarded. About 300 points the premium medal will be awarded. A scout ranking (under BestOf) will show the scouts in descending order, sorted by points.

moove Scout Policy

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Autonomy
Scouts are neither employees nor representatives of the company moove. They must never act as representatives or perform anything on behalf of moove.
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Behavior
Scouts must at all times behave in a socially acceptable manner. moove will never be held responsible for the behavior of scouts. Scouts are able to answer support requests by users. They have to reply properly and politely. And also keep in mind that the support board is not meant for private messages.
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Opinions
The opinions given by scouts do not necessarily represent those of moove.
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Willingness to Help
Scouts must be friendly and helpful to every visitor. Scouts must be friendly and helpful to every visitor. A scout should always act neutrally towards new, unknown users. To enable visitors to reach a scout room all the time, a scout is not allowed to lock the scout room or protect it by password. For private purposes, the scout room can be closed by clicking on "Close Club" on the first community page. To enable visitors to reach a scout room all the time, a scout is not allowed to lock the scout room or protect it by password. For private purposes, the scout room can be closed by clicking on "Close Club" on the first community page.
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Terms of Service
The Terms of Service is the same for scouts as for all other users.
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Agreement
Logging on after having received this policy shows that a scout has accepted these terms.


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