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Support answers

Dear *Premium* member,

you may have noticed Support-o-Mati(c) keywords in the answers section for support requests.
On this page you see the answers on these keywords.
Please copy HTML Support answers into the HTML editor.

·

German
Bei uns existiert alles auch auf Deutsch.
Auf der Einlogseite (http://community.moove.com/cs/as.dll?login) befindet sich die deutsche Flagge
Nach dem Klicken auf die Flagge erscheinen alle Seiten auf Deutsch.
Dort kann man auch die deutsche Version herunterladen.
·

IEFix
If you experience problems with web pages,
we suggest cleaning up your Internet cache in Internet Explorer "Tools", "Internet Options...". Then "General", "Temporary Internet Files", "Delete files...".
Sometimes it may be necessary to "Delete cookies..." in the same menu.
Next XP: Reinstall or repair Internet Explorer (http://support.microsoft.com/default.aspx?kbid=318378)
or Vista or Windows 7: Reinstall or repair Internet Explorer (http://windowshelp.microsoft.com/Windows/en-US/help/8038f9ac-9bf9-4809-8d75-fc42818d8af71033.mspx)
or Fresh Install of Internet Explorer (http://www.microsoft.com/windows/ie/default.mspx)
Please check Windows system files: Go to Windows "START", "Run" and enter "sfc /scannow".
This will refresh these files. More information can be found at Microsoft Knowledge Base (http://support.microsoft.com/?kbid=814510).
If new install of Internet Explorer is necessary: Windows "START", "Run" and "rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\Windows\inf\ie.inf"
Or try Windows System restore (http://en.wikipedia.org/wiki/System_restore), if you have a Backup (http://en.wikipedia.org/wiki/Backup).
Related information: support.microsoft.com (http://support.microsoft.com/) and Windows Update (http://windowsupdate.microsoft.com/).
A popup blocker (http://www.moove.com/help_advanced/popupblocker.htm) or another software plugged into your browser could be the reason for the problems as well.
·

IE
Please consider updating to the newest Microsoft(R) Internet Explorer.
Page for download: Internet Explorer Homepage (http://www.microsoft.com/windows/ie/default.mspx)
·

DirectX
Please get the newest DirectX Version.
Page for download: Microsoft DirectX (http://www.microsoft.com/downloads/details.aspx?familyid=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en)
Please run the DirectX Diagnostic Tool (http://support.microsoft.com/kb/190900/en-us): Go to Windows "START", "Run" and enter "DxDiag".
·

ActiveX
This service needs ActiveX controls.
To run this service, please setup security in Internet Explorer "Tools", "Internet Options...". Then "Security", "Trusted sites", "Sites...".
Clear the "Require server verification (https:) for all sites in this zone". Then add *.moove.com.
Please re-start Roomancer or re-open window after changing.

For your general Internet security we suggest using firewall (http://en.wikipedia.org/wiki/firewall) and Antivirus (http://en.wikipedia.org/wiki/Antivirus). Additionally we recommend a Anti-Rootkit check (http://www.sophos.com/products/free-tools/sophos-anti-rootkit.html).
·

Cookies
This service needs cookies to guarantee, that only you
have access to your personal Community pages. After your login (http://en.wikipedia.org/wiki/login) with password (http://en.wikipedia.org/wiki/password)
until your logout a HTTP Cookie (http://en.wikipedia.org/wiki/HTTP_Cookie) - just an identity number - assures your nickname (http://en.wikipedia.org/wiki/nickname) identity.
Otherwise you would have to re-enter your password for every page.
To run this service, please setup security in Internet Explorer "Tools", "Internet Options...". Then "Security", "Trusted sites", "Sites...".
Clear the "Require server verification (https:) for all sites in this zone". Then add *.moove.com.
Please re-start Roomancer or re-open window after changing.
If a Cookie Filter is installed (e.g. from a firewall (http://en.wikipedia.org/wiki/firewall), anti spyware like Pestpatrol(R) or a minor protection system), please adjust it.
Or your PC may be behind a proxy (http://en.wikipedia.org/wiki/proxy) server that prevents cookie transmission. This is most likely in a corporate environment. So, regardless of how your browser is set, cookies wonít be sent or received by your browser. Since the cookies arenít making it through to your browser, the community server (http://en.wikipedia.org/wiki/server) will assume you personally arenít accepting them.
It may be necessary to remove old cookies - in Internet Explorer "Tools", "Internet Options...". Then "General", "Delete Cookies...".

Another common cause of problems is a wrong system time.

For your general Internet security we suggest using firewall (http://en.wikipedia.org/wiki/firewall) and Antivirus (http://en.wikipedia.org/wiki/Antivirus). Additionally we recommend a Anti-Rootkit check (http://www.sophos.com/products/free-tools/sophos-anti-rootkit.html).
·

Helpful
Every member can name the personal most helpful member (http://community.moove.com/cs/as.dll?echelpful).
·

Medal
Some medals in your nickpage are awarded for achievements (e.g. actor creation); others are awarded by complex and proprietary algorithms.
See also: Medals (http://www.moove.com/medals.htm)
·

Club
Click here (http://community.moove.com/cs/as.dll?ecformc) to register a member club and here (http://www.moove.com/help_advanced/club_room.htm) for technical information. If you are a club owner, please click on the club name on your nickpage to obtain status information.
·

Business
Are you interested in expanding your business and making it available via the Internet?
Or you already have a web page, but it lacks visitors?

We offer you a unique way to be part of the next generation Internet!
What would happen in the "real" world if you offered your customers just empty rooms and flyers?
If you rather offer your customers specific advice, you came to the right place.
Offer the same support and service to your customers on the Internet as you do in the "real" world.

How does it work?
You use your virtual rooms on moove Roomancer (http://www.moove.com/help_advanced/2decorate.htm). Decorate them. Put pictures on the wall and add links to your Website and e-Shop.
You can easily control your room: open, close or set a password to it, offer and exchange documents or even
load a web page on your customersí browser while continuing to chat with them.

How does this turn into business?
There are 3 possible ways:
· Interested customers visit you at your real location after making first contact via Roomancer. If this is your goal adding your city name to the room makes sense.
· You lead your customers to your own e-payment system or you send him documents/goods COD.
· E-Payment via moove (soon available)

It couldn't be easier for you, no need to program or any special hardware, just use your regular PC and turn it into a shop using Roomancer.
Please Register your own Club (http://community.moove.com/cs/as.dll?ecformc) to get your business club listed. At this time we offer you everything at absolutely no cost!
We will integrate your business club highly visible into our virtual world.
Many potential customers are waiting for you!

Last not least, use your "next generation internet shop" to promote yourself in the real world and even the press.

We are looking forward to welcome you as a business partner in moove!
·

Illegal
Your text seems to contain legally problematic words.
Since our community is multi cultural and open to a very broad user base,
we have to follow strict guidelines regarding the use of certain phrases.
Thank you very much for your understanding!
·

Adult
The general community is open to minors.
Please use special areas without these restrictions, e.g. the Free Profile (http://community.moove.com/cs/as.dll?ecadult#txt).
Thank you very much for your understanding! Have fun!
·

Wedding
Ring medals (http://www.moove.com/medals.htm) and information about the ceremony of your wedding can be added to your nickpage.
You can now add, edit or remove your own rings and information:
Just click the Relation button at the bottom of your partner's nickpage.
·

Buddy
Buddies are members you are especially interested in.
Their online status here will be shown to you - depending on their Profile and Privacy (http://community.moove.com/cs/as.dll?ecreg&st=3#sl) settings.
Related to the number of Gold Members you are buddy at, you get a "popular" medal (http://community.moove.com/cs/as.dll?lnkmedal).
As soon as a member receives a Gold Membership, all members already being buddied get popularity points (http://www.moove.com/medalshelp.htm).
By using "Buddies" or the button at the nickpage you can declare a buddy.
Please note: You can show interest by buddy declaration but this can be received as offending, if the member doesnít know you yet.

You can ignore members you donít want to contact you. Other related nicknames of that person are affected, too. Before entering a club, we suggest opening the Club Information (http://community.moove.com/cs/as.dll?ecclubi&m=FKG&s=SingleTreff&rm=GJS8KSH646MDQPJL1BSJJF45SQ) to check for ignored visitors.

As long as the buddy declaration is not made on both sides ("Double buddy") you have a "Single buddy" and you are a "Lonely buddy" for the other member.
In your Profile and Privacy (http://community.moove.com/cs/as.dll?ecreg&st=3#sf) you can decide if friendships (double buddies) are visible to others.
The strongest relationship here is the marriage:
Ring medals (http://www.moove.com/medals.htm) and information about the ceremony of your wedding can be added to your nickpage.
You can now add, edit or remove your own rings and information:
Just click the Relation button at the bottom of your partner's nickpage.
·

TOnline
If you are using T-Online, the configuration is very important. Please donít connect in BTX mode!
·

Spyware
Spyware (http://en.wikipedia.org/wiki/Spyware) on your PC can harm the functionality of your Internet Browser.
Therefore please use AntiSpyware. Additionally we recommend a Anti-Rootkit check (http://www.sophos.com/products/free-tools/sophos-anti-rootkit.html).
·

Netsetter
If you are using a service called Netsetter or Marketscore, you are using a proxy (http://en.wikipedia.org/wiki/proxy) server.
Using proxy-servers you will not be able to receive visitors. Please uninstall or deactivate Netsetter / Marketscore when using moove Roomancer.
·

System
If there are problems with the system environment, the situation is
similar to an Explorer crash.
In most cases simply re-start Roomancer.
Sometimes you have to reboot your computer.
If this doesnít help, normally other programs are affected, too.
In this case you may consider a new installation or upgrade (http://en.wikipedia.org/wiki/upgrade) of the Internet Explorer (http://www.microsoft.com/windows/ie/default.mspx) or the operating system.
128 MB Ram or more are strongly recommended (http://www.moove.com/download_adv_01.htm)!
·

Memory
You get the message "not enough memory" when there is not enough free memory on your hard disk.
But even if you install moove Roomancer on another hard disk, the operating system still needs some free space on drive C: for special files (e.g. DLL files).
Another case of "not enough memory" can be your so called "Windows registry":
If you did install many programs and removed only the folders instead of uninstalling, the install information in the registry persists and the registry gets to full.
If this is the case, please clean up your registry.
·

Path
For security reasons the moove Roomancer browser is restricted to only access files in its own folder and subfolders ("sandbox").
If you install Roomancer into the root folder, or if you move the file _adv.exe after installation, you will get the security error "Attempt to access path...".
In this case please reinstall Roomancer after uninstalling, or start _adv.exe only from the installed folder.
·

MultiStart
If you start the program in quick succession (e.g. impatiently),
you get the error "9112". If the problem persists, please restart your PC first.
·

MultiPort
You get the error "9204", if the ports needed by moove Roomancer are already used by another program.
In most cases this will be Roomancer, if you started Roomancer in quick succession (e.g. impatiently).
·

ErrMsg
Please follow the Repair help (http://community.moove.com/cs/as.dll?helprepair&ln=1) step by step. If this should not solve the problem, please provide us the exact text of error messages.
This is very important for us to help you.
·

Err623
If you donít close moove Roomancer before installing a new version, you may get the error message "623".
In this case please quit Roomancer and re-start the install.
·

ICQ
Look here for information about ICQ (http://en.wikipedia.org/wiki/ICQ): www.icq.com (http://www.icq.com/)
·

Avatar
Please search for "Actor" (http://community.moove.com/cs/as.dll?ecps&i=Actor) like we call it in moove.
·

Develop
Tools and documentation can be found in our Shop (http://www.moove.com/shop.htm) under Developer (http://www.moove.com/shop_developer.htm), in the Community menu section Designer (http://community.moove.com/cs/as.dll?ecdmenu) and in moove Roomancer "Extras", "Developer Tools".
·

Posture
To exchange postures and expressions with other members, just right-click another actor and copy the posture before clicking the moove Roomancer "Extras" button. Then "Tools", "Posture Editor".
To create one or more actor "Servants" just use "Extras", "Developer Tools", "Create Servant". Only you will see it. It will stay until you either dismiss it or exit the room.
You can right-click it to trade bodies when making new postures.
Use "Extras", "Tools" "Backup Postures" to generate a file with all of your postures.
If you get this file from another member, just copy it to your Roomancer folder (C:\moove in most cases).
After importing the file you will have all of the postures of the other member without destroying your own.
Select a posture or a posture sequence just by embedding the name into your chat input as a chat command (http://community.moove.com/cs/as.dll?helpcmd), e.g. <sit>, <crawl>, <lie> or <Relax>. Use <e> to exercise between the last two postures or expressions. Try the F3 key (http://www.moove.com/help_advanced/shortcuts.htm) and select a command...
Show Your Mood To Those Present In The Room By Using Postures And Expressions (http://www.moove.com/help_advanced/4chatting.htm#up4)
·

Sound
To listen to the sound you need special files. These are not included in the standard download (http://en.wikipedia.org/wiki/download).
In the moove Shop (http://www.moove.com/shop.htm) section Misc (http://www.moove.com/misc_life01.htm) you can find the Sound package.
Eventually you have to enable sound by setting moove Roomancer browser menu "Extras", "Options", "Sound".
Sound problems (and connection problems!) may occur, if sound and access to the net share the same resources.
In this case please check the setup and the drivers of your sound card, net card and your modem.
Please run the DirectX Diagnostic Tool (http://support.microsoft.com/kb/190900/en-us): Go to Windows "START", "Run" and enter "DxDiag".
If the problems persist, try the following:
Click on Start, Settings, then Control Panel. Open the Multimedia icon. Select the Audio tab & then hit the Advanced button. Select the Performance tab.
Move the Hardware acceleration slider to the 2nd notch from the left (Free Acceleration). Move the Sample rate conversion quality slider to the middle notch (Improved sample rate converter).
Bring Music / Video clips (http://community.moove.com/cs/as.dll?ecmedia) and Widgets - all kind of stuff (http://community.moove.com/cs/as.dll?ecwidni) to your nickpage.
·

HouseSharing
You can share moove Roomancer with other members - even on the same computer. Additionally the same nickname can have houses on several computers. Every member has its own protected house.
·

Nickname
Just click here (http://community.moove.com/cs/as.dll?ecunlost&st=1), if you lost a nickname.
To change your nickname, please use "Service and Options", "Change nickname".
Alternatively, register a new member after clicking "Online Status & Logout" and "Logout".
You can use Profile and Privacy (http://community.moove.com/cs/as.dll?ecreg&st=3#hs) to change your house name, for example.
·

NickDelete
Remove nickname (http://community.moove.com/cs/as.dll?remove) deletes your profile and unsubscribes.
Inactive accounts will be removed automatically.
·

UnInstall
If you did install the 3D program Roomancer and like to remove it from you hard disk once and for all, please use the desktop Uninstall icon to run the program Demoover (http://www.moove.com/download/demoover.exe).
Alternatively you can use Windows Start->All Programs->moove->Uninstall moove online
You can change your Internet Explorer Home page at "Tools", "Internet Options...", "General", "Home page".

In case of technical problems please try the following one by one:
· Re-start your computer.
· Close Roomancer and delete c:\moove\Rose2.aka before starting Roomancer again.
· Install Roomancer again - first with the "Overwrite" repair option. This way none of your data go lost. If you donít find the installation file after Download (http://en.wikipedia.org/wiki/Download), just click "Start" on the screen and search the file Roomancer.exe to open it.

Following applies especially, if there are problems related to a specific nickname on a PC - you know everybody has his own rooms even on the same PC:
Roomancer is by design an open system and there are many extensions (tools, actors etc.) available from third parties. In very rare occasions the use of non-moove extensions can make the system unusable. In such cases, before doing a fresh uninstall - install cycle, you may want to try UserDel (http://www.moove.com/download/UserDel.exe). This tool allows you to delete a specific user (including all the rooms of this nickname) on your local PC.
Note: This will not affect your community account and data.
Roomancer rooms can be decorated with furniture created by third parties. In rare occasions a problematic piece of furniture can prevent you from entering the initial room (this is usually the last visited room before leaving the system). In such cases the tool RoomDel (http://www.moove.com/download/RoomDel.exe) allows you to reset the initial room to an empty state. Other rooms can be deleted by the moove Roomancer browser menu "House".
In the moove Shop (http://www.moove.com/shop.htm) section Misc (http://www.moove.com/misc_life01.htm) you can find the FurnitureCheck-Tool to check all installed furniture.
Avoid slow 3D rendering by economical usage of furniture. Choose the optimized moove components.
In the moove Roomancer browser menu "Extras", "Options", "Rendering" you can test another renderer. Please install actual drivers of your graphics card.
Please run the DirectX Diagnostic Tool (http://support.microsoft.com/kb/190900/en-us): Go to Windows "START", "Run" and enter "DxDiag".
Please read about Backup of your Roomancer files (http://www.moove.com/help_advanced/backup.htm),
Windows System restore (http://en.wikipedia.org/wiki/System_restore), if you have a Backup (http://en.wikipedia.org/wiki/Backup).
Please check Windows system files: Go to Windows "START", "Run" and enter "sfc /scannow".
This will refresh these files. More information can be found at Microsoft Knowledge Base (http://support.microsoft.com/?kbid=814510).

moove Roomancer writes special technical incidents into a file.
We need this file to solve technical problems.
After your input at our Support (http://community.moove.com/cs/as.dll?ecsup) you can upload (http://en.wikipedia.org/wiki/upload) this file easily.
The file content is protected by our Policy (http://www.moove.com/policy.htm) and is only visible for moove representatives analyzing it technically.
·

Cache
If there is a problem with the Roomancer cache "rescache", please close Roomancer. Remove all files from the "Cache" folder (usually "c:\moove\cache\", please do not delete the folder itself). Then restart.

Checking your hard drives is much recommended: "My Computer", right click "Local disk", "Properties", "Tools", "Error-checking".
·

Password
Please check the spelling of your nickname. Otherwise the password will not match.
In case you lost your password, please click Lost Password? (http://community.moove.com/cs/as.dll?ecpwlost) on the community login page (http://community.moove.com/cs/as.dll?login).
You need a valid e-mail address in your profile to get the password delivered. Please don't worry: As long as your e-mail account is safe, nobody else will get the password.
At login there will be security measures when sending the page: The password gets encoded and the field gets filled. But please donít worry: Your password will not be "falsified".
To change your password, use "Service and Options", "Change password".

A password (http://en.wikipedia.org/wiki/password) is for your security and should be created carefully.
Please make sure your password is difficult for others to guess. There should be no relation to your personal data.
Most important: The password should not be derivable from your profile.
We recommend a combination of digits and letters. Click here (http://community.moove.com/cs/as.dll?ecpwgen), to get your unique secure password.
Please make a note of your password and store it carefully.
More about strong passwords:
Safe Internet: Microsoft Privacy and Security Fundamentals (http://technet.microsoft.com/en-us/library/bb693642.aspx)
Why I can read my password while typing:
Jakob Nielsen on passwords (http://www.useit.com/alertbox/passwords.html)

BTW: By right clicking the room floor in your 3D house and using "Access control..." you can setup a visitor password for a room.
·

Help
For more information please try "Service and Options" and then:
Text Search (http://community.moove.com/cs/as.dll?ecps)
Manual (http://www.moove.com/help_advanced/help.htm)
Manual for print out (http://www.moove.com/help_advanced/help_pdf.htm)
FAQ about membership (http://www.moove.com/help_advanced/faq.htm)
Tour (http://www.moove.com/help/moove_help01.htm)
Support Answers (http://community.moove.com/cs/as.dll?ecsupall)
Glossary & Chat slang (http://www.moove.com/help_advanced/glossar.htm)
Shortcuts (http://www.moove.com/help_advanced/shortcuts.htm)

Help Links (http://community.moove.com/cs/as.dll?echmenu)

Hint: Just click Help icon in moove Roomancer (http://www.moove.com/features_01.htm).
You can request context help on every community page. Follow the help links.
Just click on everything.
In the rooms you can try a right button click, the mouse scroll wheel (http://en.wikipedia.org/wiki/scroll_wheel) click and Drag-and-drop (http://en.wikipedia.org/wiki/Drag-and-drop) with any item.
And you might like to speak with other members.
Just visit a Place or club (http://www.moove.com/help_advanced/communityfeatures.htm).
·

C$
Community Dollars (C$) are a score in the community. Depending on the account score (http://community.moove.com/cs/as.dll?ecmoney), you receive Medals (http://www.moove.com/medals.htm) in your nickpage.
C$ can be earned, won, bought (http://community.moove.com/cs/as.dll?ecbuycs), given away and transferred.
You receive your first credit at registration - depending on your data entries, especially the e-mail address.
If you were invited by another member through Invite Contacts (http://community.moove.com/cs/as.dll?ecsocial) or Invite Friends (http://community.moove.com/cs/as.dll?ecfrnd) they receive a credit, if you provide your e-mail address at registration.
Additionally, the member who recommended the community and is mentioned by you at the end of registration will get a credit.
Depending on your login time span you get a C$ bonus for your online time - especially if you had visiting activity.
To transfer C$ to other members, please use "Community Account" on the main community page, or "C$ Transfer" on the nickpage of the member.
You can use your C$ for Trading between members (http://community.moove.com/cs/as.dll?ecsell).
Hint: Get recommended easily and reliable by Invite Contacts (http://community.moove.com/cs/as.dll?eccontacts), Invite Friends (http://community.moove.com/cs/as.dll?ecfrnd) and Banner (http://community.moove.com/cs/as.dll?ecbanner).
·

Multimedia
Here (http://www.moove.com/help_advanced/2decorate.htm#up6) you can read, how easily you can add pictures to your own or to visited rooms. By right clicking the room floor and using "Redecorate walls" you can automatically decorate your rooms' walls with pictures of the room directory (use the F2 key (http://www.moove.com/help_advanced/shortcuts.htm) to explore the folder). BMP (http://en.wikipedia.org/wiki/BMP) and most JPG (http://en.wikipedia.org/wiki/JPG) are currently possible.

You may just "Drag-and-drop (http://en.wikipedia.org/wiki/Drag-and-drop)" music files (like pictures and movies) into your rooms. This will generate a 3D item for the file. You can play the file just by right clicking the 3D item.

You can also use appliances like the multimedia center to play the files.

By right clicking the room floor and using "Access control...", "Properties (http://www.moove.com/help_advanced/2decorate.htm#up9)..." you can allow visitors to download (http://en.wikipedia.org/wiki/download) the files of the 3D items or even upload (http://en.wikipedia.org/wiki/upload) their own. Very useful for Web distribution!

You can also listen to music by loading Web pages with audio content. By right clicking 3D items you can create shortcuts (http://www.moove.com/help_advanced/2decorate.htm#up6) to Web pages. Both you and your visitors can easily use these shortcuts!

The most common choice for background music are midi (http://en.wikipedia.org/wiki/midi) files (*.mid), because they are small and load quickly. On this website (http://www.dmoz.org/Arts/Music/Sound_Files/MIDI/) you can find many links to sites containing midi files. Several MP3 (http://en.wikipedia.org/wiki/MP3) files can be found here at dmoz (http://www.dmoz.org/Arts/Music/Sound_Files/MP3/) or here at Yahoo! (http://dir.yahoo.com/Entertainment/Music/Downloads/). Especially for moove online members we recommend Music for moove (http://dreamteam55.tripod.com) from member *Cindy2* (http://community.moove.com/cs/as.dll?06K9O).
Here at dmoz (http://www.dmoz.org/Regional/Europe/United_Kingdom/Arts_and_Entertainment/Radio/Regional_and_Local/) you will find a list of Internet radio stations like My Radio (http://windowsmedia.com/radiotuner/MyRadio.asp) or 202LIVE (http://www.202.fm/) - get the code for your Free Profile (http://community.moove.com/cs/as.dll?ecadult#txt) here (http://www.1club.fm/).

By broadcasting a Web page with the F4 key (http://www.moove.com/help_advanced/shortcuts.htm) all visitors can enjoy together...
You may accept Web page broadcasts by enabling it in the moove Roomancer browser menu "Extras", "Options", "General".

Hint: To make pictures from your rooms just click into a room and press "Print Screen" on the keyboard.
Then start a painting program (e.g. Microsoft(R) Paint) and use "Edit", then "Paste".
More information: How to take a Screenshot (http://www.moove.com/help_advanced/screenshot.htm)
·

XP
Roomancer works fine with Windows XP (Professional and Home Edition).
To install moove Roomancer on XP Professional please login as administrator or user with administrator rights (http://www.worldstart.com/tips/tips.php/3467).
XP has a built-in Internet Connection Firewall (ICF). Please change ICF settings for Roomancer.
To configure XP please see How to configure your Windows XP - Firewall for Roomancer (http://www.moove.com/help_advanced/xp.htm) for more information.
·

Mac
After installation of a program like Fusion from VMWare" or "Parallels Desktop" you can run many Windows programs
and especially moove Roomancer on the Mac.

More information:
VMWare (http://www.vmware.com/)
Parallels (http://www.parallels.com/)
VirtualBox (http://virtualbox.org/)
CrossOver Mac (http://www.codeweavers.com/products/cxmac/)
If you have a newer Mac with Intel Chip just use Boot Camp (http://www.apple.com/support/bootcamp/) from Apple together with Windows XP.
·

Linux
After installation of a program like "Wine" or "VMware" you can run Windows programs like moove Roomancer on Linux.

More information:
Wine (software) (http://en.wikipedia.org/wiki/Wine_%28software%29)
VMWare (http://www.vmware.com/)
VirtualBox (http://virtualbox.org/)
CrossOver Linux (http://www.codeweavers.com/products/cxlinux/)
·

Fee
Basic membership for the moove online 3D world is free of charge. Gold Membership offers even more for you. Please click here (http://www.moove.com/help_advanced/faq.htm) for information about membership.
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Status
Regarding membership (http://www.moove.com/help_advanced/faq.htm) please login (http://community.moove.com/cs/as.dll?login) and use Membership Status (http://community.moove.com/cs/as.dll?ecmstat) or contact sales@moove.com providing your nickname and password.
Look here (http://community.moove.com/cs/as.dll?helppay) for individual information.
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VirusProtection
All about anti virus protection with moove Roomancer:
Virus Protection (http://www.moove.com/help_advanced/virusprotection.htm) Additionally we recommend a Anti-Rootkit check (http://www.sophos.com/products/free-tools/sophos-anti-rootkit.html).
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WebMode
No visitors due to web mode? Please click here (http://community.moove.com/cs/as.dll?lnkWEB).
·

BadTime:Sat 09/23/17, 11:10 AM
Please check the clock / date of your computer. (Sat 09/23/17, 11:10 AM)
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Vista
Depending on your security settings in Vista, application's Drag-and-drop (http://en.wikipedia.org/wiki/Drag-and-drop) between folders is considered insecure in Vista. Vista won't allow dropping onto applications running at a higher security level than the source.
To drag pictures into your rooms please open the room folder by pressing the F2 key (http://www.moove.com/help_advanced/shortcuts.htm).
After copying into this folder, you can drag the file from the room folder into the 3D representation of the room in Roomancer.
If there are still problems, please flag Roomancer to run in "Administrator mode":
· Right-click the Roomancer rose shortcut on your desktop
· Click "Properties"
· Click the "Advanced..." button
· Check "Run as administrator" in the "Advanced Properties" dialog.
· Click "OK"
· Click "Open File Location" in the first dialog.
· Right-click the file _adv.exe in the list
· Click "Properties"
· Click "Compatibility" tab.
· Check "Run this program as an administrator".
· Click "OK"
·

Win7
Depending on your security settings in Window 7, application's Drag-and-drop (http://en.wikipedia.org/wiki/Drag-and-drop) is disabled.
If you logged into Windows 7 with "Administrator" rights, you can enable it this way:
· Click Windows "Start" "Control Panel", "User Accounts and Family Safety", "User Account"
· Click on User Account Control settings link.
· Slide to the lowest value "Never Notify".
· Click "OK" and restart your computer.
·

OS
Updating to Windows 98, Windows 2000, Windows XP or Windows XP is required. Then you will get the Internet protocol "Windows Sockets 2.0" to support real-time multimedia communications.
·

Install
Please click here (http://www.moove.com/help_advanced/help.htm) for the manual and here (http://www.moove.com/help_advanced/faq.htm) for more information about membership.

Just in case you didnít install the program moove Roomancer (http://www.moove.com/features_01.htm) already, this is the description of the way to the moove online 3D world:
· By clicking the button "Download now (http://www.bwtools.de/download/Roomancer.exe)" on page www.moove.com/download_adv_01.htm (http://www.moove.com/download_adv_01.htm) you download (http://en.wikipedia.org/wiki/download) moove Roomancer installation file to a location of your choice. Open the file.
If you donít find the file after download, just click "Start" on the screen and search the file Roomancer.exe to open it.
· If there are any difficulties regarding download, please try the "Alternative Download Page".
Errors can occur when disk free space is very low, such that there is insufficient space to install.
We suggest cleaning: "My Computer", right click "Local disk", "Properties", "General", "Disk Cleanup..."
and check of your hard drives: "My Computer", right click "Local disk", "Properties", "Tools", "Error-checking".
Please check Windows system files: Go to Windows "START", "Run" and enter "sfc /scannow".
This will refresh these files. More information can be found at Microsoft Knowledge Base (http://support.microsoft.com/?kbid=814510).
· If this doesnít help, please check if you are using a firewall (http://www.moove.com/help_advanced/firewalls.htm) (e.g. Norton (http://www.moove.com/help_advanced/norton.htm)) which is blocking ports used for download. In this case please unblock these ports for the download action.
· It may be necessary to use "medium" security settings in your Internet Explorer.
· If still not successful, please retry the download several times - maybe at another time.
· Related information: support.microsoft.com (http://support.microsoft.com/) and Windows Update (http://windowsupdate.microsoft.com/).
· After completion of the installation and restart of your PC start the program moove Roomancer. Just double click on the rose symbol on your desktop.
· When starting for the first time moove Roomancer will need some time to initialize. Please be patient.
· moove Roomancer connects to the Internet and to our server (http://en.wikipedia.org/wiki/server) to open the Login page. Please enter your nickname and your given password. Please make a note of your password and store it carefully.
· Only now you can enter your rooms and visit other members. Have fun!
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CAB
CAB Cabinet (file format) (http://en.wikipedia.org/wiki/Cabinet_%28file_format%29) files can get corrupted while downloading. In this case please retry the download (http://en.wikipedia.org/wiki/download). It may be necessary to remove the corrupted files before downloading again, e.g. by cleaning the Internet cache in Internet Explorer "Tools", "Internet Options...". Then "General", "Temporary Internet Files", "Delete files...".
Errors can occur when disk free space is very low, such that there is insufficient space to install.
We suggest cleaning: "My Computer", right click "Local disk", "Properties", "General", "Disk Cleanup..."
and check of your hard drives: "My Computer", right click "Local disk", "Properties", "Tools", "Error-checking".
Please check Windows system files: Go to Windows "START", "Run" and enter "sfc /scannow".
This will refresh these files. More information can be found at Microsoft Knowledge Base (http://support.microsoft.com/?kbid=814510).
If this doesnít help, please do a Microsoft update for your Data Access Components (MDAC) (http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=78CAC895-EFC2-4F8E-A9E0-3A1AFBD5922E).
·

DLL
You get single dll files at www.dll-files.com (http://www.dll-files.com).
·

Fix
In case of technical problems please try the following one by one:
· Re-start your computer.
· Close Roomancer and delete c:\moove\Rose2.aka before starting Roomancer again.
· Install Roomancer again - first with the "Overwrite" repair option. This way none of your data go lost. If you donít find the installation file after Download (http://en.wikipedia.org/wiki/Download), just click "Start" on the screen and search the file Roomancer.exe to open it.

Following applies especially, if there are problems related to a specific nickname on a PC - you know everybody has his own rooms even on the same PC:
Roomancer is by design an open system and there are many extensions (tools, actors etc.) available from third parties. In very rare occasions the use of non-moove extensions can make the system unusable. In such cases, before doing a fresh uninstall - install cycle, you may want to try UserDel (http://www.moove.com/download/UserDel.exe). This tool allows you to delete a specific user (including all the rooms of this nickname) on your local PC.
Note: This will not affect your community account and data.
Roomancer rooms can be decorated with furniture created by third parties. In rare occasions a problematic piece of furniture can prevent you from entering the initial room (this is usually the last visited room before leaving the system). In such cases the tool RoomDel (http://www.moove.com/download/RoomDel.exe) allows you to reset the initial room to an empty state. Other rooms can be deleted by the moove Roomancer browser menu "House".
In the moove Shop (http://www.moove.com/shop.htm) section Misc (http://www.moove.com/misc_life01.htm) you can find the FurnitureCheck-Tool to check all installed furniture.
Avoid slow 3D rendering by economical usage of furniture. Choose the optimized moove components.
In the moove Roomancer browser menu "Extras", "Options", "Rendering" you can test another renderer. Please install actual drivers of your graphics card.
Please run the DirectX Diagnostic Tool (http://support.microsoft.com/kb/190900/en-us): Go to Windows "START", "Run" and enter "DxDiag".
Please read about Backup of your Roomancer files (http://www.moove.com/help_advanced/backup.htm),
Windows System restore (http://en.wikipedia.org/wiki/System_restore), if you have a Backup (http://en.wikipedia.org/wiki/Backup).
Please check Windows system files: Go to Windows "START", "Run" and enter "sfc /scannow".
This will refresh these files. More information can be found at Microsoft Knowledge Base (http://support.microsoft.com/?kbid=814510).

moove Roomancer writes special technical incidents into a file.
We need this file to solve technical problems.
After your input at our Support (http://community.moove.com/cs/as.dll?ecsup) you can upload (http://en.wikipedia.org/wiki/upload) this file easily.
The file content is protected by our Policy (http://www.moove.com/policy.htm) and is only visible for moove representatives analyzing it technically.

128 MB Ram or more are strongly recommended (http://www.moove.com/download_adv_01.htm). If you have enough memory, you should try to protect explorer windows (and Windows itself) against crashes:
In an explorer for file folders choose option "Launch folder windows in a separate process" after clicking "Tools", "Folder options...", "View".
We suggest regularly cleaning: "My Computer", right click "Local disk", "Properties", "General", "Disk Cleanup...".

Frequent checks of your hard drives are very recommended: "My Computer", right click "Local disk", "Properties", "Tools", "Error-checking".

Particularly unexplainable crashes are often caused by overheating. An inside and an exterior cleaning of the PC with the help of a vacuum cleaner pipe could reduce the problem.

Another common cause of problems is a wrong system time.

Please check support.microsoft (http://support.microsoft.com/) and Windows Update (http://windowsupdate.microsoft.com/).

Last but not least you should check your PC for viruses and trojans (http://www.google.com/custom?hl=en&ie=UTF-8&q=viruses+trojans&client=pub-0059954248273024&forid=1). This malware (http://en.wikipedia.org/wiki/malware) often causes unexplainable disturbances:
For your general Internet security we suggest using firewall (http://en.wikipedia.org/wiki/firewall) and Antivirus (http://en.wikipedia.org/wiki/Antivirus). Additionally we recommend a Anti-Rootkit check (http://www.sophos.com/products/free-tools/sophos-anti-rootkit.html).
·

LogFile
moove Roomancer writes special technical incidents into a file.
We need this file to solve technical problems.
After your input at our Support (http://community.moove.com/cs/as.dll?ecsup) you can upload (http://en.wikipedia.org/wiki/upload) this file easily.
The file content is protected by our Policy (http://www.moove.com/policy.htm) and is only visible for moove representatives analyzing it technically.
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